Virtual Care Through Teladoc

Virtual care gives you immediate and convenient access to care whenever and wherever you need it. You can receive care from a doctor at the national provider service, Teladoc. This care is provided via phone call, online video, or other online media.

Virtual care is not meant to replace a member’s relationship with their primary care provider or to replace all in-person, face-to-face visits. It is an expansion of the service delivery options for you. In some cases, it can also help you and your family avoid a trip to the emergency room for non-emergency care.

Common conditions handled by virtual care providers include:

  • Cold and flu symptoms
  • Dermatology
  • Nasal congestion and sinus problems
  • Bronchitis
  • Respiratory infections
  • Allergies
  • UTIs
  • Ear infections

New addition to your Teladoc Services—Adult Teladoc Behavior Health

The Teladoc behavioral health program is a comprehensive solution offering members ongoing access to diagnosis, talk therapy, and prescription/medication management when appropriate. Teladoc allows members to choose the type of behavioral health visit based on provider specialty.

Members may request a telephonic or video-based behavioral health visit with a provider seven days a week, from 7am to 9pm local time. Teladoc does not offer urgent/emergent Behavioral Health services and is not a crisis line. Members must request visits 72 hours in advance to allow time for the provider to review the request and then respond to the member to se up the behavioral visit with the right type of provider.

    Common behavioral health conditions treated:

    • Depressive Disorders
    • Anxiety Disorders and Phobias
    • Bipolar and Related Disorders
    • Schizophrenia and Psychotic Disorders
    • Attention Disorders
    • Addiction and Substance Disorders
    • Eating Disorders
    • Obsessive Compulsive Related Disorders
    • Sleep/Wake Disorders
    • Neurocognitive Disorders and Dementia


    Teledoc logo

    How Teladoc Works

    1. Register

    Create an account and fill out a health history. We highly recommend doing this before you need to use Teladoc for yourself or a family member. This can be done online or on the phone. You can also register your covered family members. To save time later, identify your primary care doctor and preferred pharmacy.

    2. Consult a physician anytime

    When you want to consult with a Teladoc physician, they can make contact by phone, online video, email, or other online media. You give contact information and your current location. Virtual care services – consultations and prescriptions – may vary depending on the caller’s current location. A doctor calls back right away or at a time the member requests.

    3. Continuity of care with local doctor

    If you have supplied the name of your primary care doctor, Teladoc sends a record of the consult by fax or electronic medical record transfer.

      Hot Tip:

      Premera now covers virtual care.

      Members can contact Teladoc at (855) 332-4059 or by visiting the website. When you call, tell the representative that you are a Premera member.

      Helpful Resources

      Teledoc Virtual Care

      Get convenient access to care whenever and wherever you need it via a phone call, online video, or other online media.

      Prescription Drug Plan

      You can reach Sav-Rx 24 hours a day, 7 days a week at (800) 228-3108.

      Know the lingo

      We've created a glossary of terms to help you navigate the world of unruly acronyms.