Getting Care

Preparing for Your Visit

Ask yourself and write down the answers to the following questions before your visit:.

• What is the reason for my visit?
• What are my main questions and concerns (try to limit to one sentence, if possible)?
• What symptoms am I having?
• When did my symptoms start?
• Other healthcare providers I have seen recently
• Family history & medical history
• Medication list – include OTC and supplements
• Is there anything else my provider should know?

ER vs. Urgent Care vs. Primary Care

Emergency departments are open 24 hours a day, seven days a week. They offer the widest range of services for emergency, after hours care, including diagnostic tests and access to specialists. It is the most expensive option.

Urgent care centers provide same-day care for many illnesses and injuries. Urgent care is good when you need treatment fast, but it’s not an emergency. Go there if it’s after hours or you can’t wait for an appointment or the on-call doctor to return your call on weekend.

Your primary care doctor is the best place to start because they manage your care, know your medical history, and have full access to your patient records.

Virtual care is not meant to replace your relationship with your primary care provider or to replace all in-person, face-to-face visits. It is just another option for you to receive healthcare services. In some cases, it can also help you and your family avoid a trip to the emergency room for non-emergency care.

Helpful Resources