Getting Care

Your plan

Navigating the healthcare system and health insurance is a full-time job. This is why the SFFBT exists: to negotiate excellent medical and other welfare benefits for our members at competitive costs, and to provide the information and resources you need to access care and make the experience as smooth as possible.

Below are the steps of finding a doctor and getting care, from your annual firefighters medical exam to check-ups for your kids. 

infographic-how to find a provider

Preparing for Your Visit

Ask yourself and write down the answers to the following questions before your visit:.

  • What is the reason for my visit?
  • What are my main questions and concerns (try to limit to one sentence, if possible)?
  • What symptoms am I having?
  • When did my symptoms start?
  • Other healthcare providers I have seen recently
  • Family history & medical history
  • Medication list – include OTC and supplements
  • Is there anything else my provider should know?

ER vs. Urgent Care vs. Primary Care

EMERGENCY CARE is for severe, life-threatening conditions

Emergency departments are open 24 hours a day, seven days a week. They offer the widest range of services for emergency, after hours care, including diagnostic tests and access to specialists. It is the most expensive option.

URGENT CARE is for quick, non-emergency treatment

Urgent care centers provide same-day care for many illnesses and injuries. Urgent care is good when you need treatment fast, but it’s not an emergency. Go there if it’s after hours or you can’t wait for an appointment or the on-call doctor to return your call on weekend.

PRIMARY CARE is for everyday healthcare

Your primary care doctor is the best place to start because they manage your care, know your medical history, and have full access to your patient records.

TELADOC is care is provided via phone call, online video, or other online media

Virtual care is not meant to replace your relationship with your primary care provider or to replace all in-person, face-to-face visits. It is just another option for you to receive healthcare services. In some cases, it can also help you and your family avoid a trip to the emergency room for non-emergency care.

Helpful Resources

COVID-19 Help

Learn how the Trust is supporting you through this unprecedented pandemic. 

Teledoc Virtual Care

Get convenient access to care whenever and wherever you need it via a phone call, online video, or other online media.

Prescription Drug Plan

You can reach Sav-Rx 24 hours a day, 7 days a week at (800) 228-3108.

Know the lingo

We've created a glossary of terms to help you navigate the world of unruly acronyms.