Claims Process

Cost of Coverage

Co-pays & Co-insurance

Claims Process

Explanation of Benefits

Prescription Drug Plans

Get Reimbursed

We’ve got you covered

As a firefighter, you have comprehensive health plans that cover you for medical, vision, and dental care. The cost of this care is covered primarily by your employer, and a portion also comes out of your paycheck every month. Your VEBA HRA is also there to cover any medical expenses you have until you reach your deductible. Between your health plans and health reimbursement account, we’ve got you covered.

But how are the costs sorted out behind the scenes? What happens between leaving your doctor’s office and receiving an Explanation of Benefits — and maybe a bill — in the mail?


Helpful Resources

Know the lingo

We’ve created a glossary of terms to help you navigate the world of unruly acronyms.

I need help

If you’re running into roadblocks or have a particularly sticky situation, we can help.

Get the checklist

Don’t get frustrated, get organized. Ensure you’ve got everything you need before you submit a claim.


Our FAQ list is organized by topic. Get answers to your burning questions.